Terms and Conditions

1. Definitions

In these Terms and Conditions ("Terms"), the following definitions apply:

• "Provider" — Racket Sports Company SRL, the operator of padelademy.com.
• "Service" — the padelademy.com web platform, including all features, content, and functionality.
• "User" — any natural or legal person who registers for and/or uses the Service.
• "Subscription" — a paid plan granting access to the Service's features.
• "Content" — any data, text, images, or information uploaded by the User to the Service.
• "Account" — a User's registered access credentials and associated data.

2. Acceptance of Terms

By registering for an Account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. These Terms constitute a legally binding agreement between you and the Provider under Romanian law and applicable EU regulations.

If you are entering into these Terms on behalf of a legal entity (e.g., a padel academy or sports club), you represent that you have the authority to bind that entity.

3. Description of the Service

padelademy.com is a software-as-a-service (SaaS) platform designed for padel academy management. The Service provides tools for student management, attendance tracking, payment management, scheduling, training session libraries, tournament cost tracking, and profit and loss reporting.

4. Registration and Account

• You must provide accurate and complete information when creating an Account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must be at least 18 years old to create an Account.
• You are responsible for all activity that occurs under your Account.
• You must notify us immediately at contact@padelademy.com if you become aware of any unauthorized use of your Account.

5. Free Trial

New Users may access a 7-day free trial with full functionality, limited to 5 students. The trial begins on the date of registration and expires automatically after 7 days. No credit card is required for the trial. At the end of the trial period, access to data-editing features will be restricted until a Subscription is activated.

The Provider reserves the right to modify or discontinue the free trial offer at any time.

6. Subscriptions and Payments

• Plans: The Service offers Monthly (€10/month) and Annual (€99/year) subscription plans. Prices include VAT where applicable.
• Billing: Subscriptions are billed in advance through Stripe. Monthly plans renew automatically each month; annual plans renew each year.
• Payment methods: We accept payments via Stripe (credit card, debit card). All payment processing is handled securely by Stripe, Inc.
• Price changes: We reserve the right to change subscription prices. Existing subscribers will be notified at least 30 days before any price increase takes effect. The new price will apply at the next renewal.
• Failed payments: If a payment fails, Stripe will retry automatically. If payment cannot be collected after retries, your Subscription may be suspended or terminated.

7. Right of Withdrawal (EU Consumer Rights)

In accordance with Directive 2011/83/EU on consumer rights and Romanian Government Ordinance 34/2014:

• If you are a consumer within the EU, you have the right to withdraw from a Subscription within 14 days of purchase without giving any reason.
• To exercise this right, send a clear statement to contact@padelademy.com stating your wish to withdraw.
• Upon valid withdrawal, we will refund all payments received from you within 14 days using the same payment method.
• By using the Service during the withdrawal period, you acknowledge that you have requested early performance. If you withdraw after using the Service, you may be charged a proportionate amount for the period of use.

8. Cancellation and Refunds

• You may cancel your Subscription at any time through your account dashboard or by contacting us at contact@padelademy.com.
• Upon cancellation, your Subscription remains active until the end of the current paid period. No partial refunds are provided for unused time beyond the 14-day withdrawal period.
• After the Subscription expires, your data will be retained for 90 days. After that period, data may be permanently deleted.

9. User Content and Data

• You retain all ownership rights to the Content you upload to the Service.
• You grant the Provider a limited, non-exclusive license to store, process, and display your Content solely for the purpose of providing the Service.
• You are solely responsible for the accuracy and legality of your Content, including any personal data of students, parents, or other individuals you enter into the system.
• You represent that you have obtained all necessary consents to store personal data of third parties (including minors' data with parental consent) within the Service, in compliance with GDPR and Romanian Law 190/2018.

10. Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. We process data in accordance with:

• Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR)
• Romanian Law 190/2018 implementing GDPR
• Directive 2002/58/EC — ePrivacy Directive

Where the User acts as a data controller and the Provider as a data processor (for student data entered by the User), the parties agree that the Service's functionality and this agreement constitute the data processing instructions under Art. 28 GDPR.

11. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws.
• Upload malicious code, viruses, or any harmful content.
• Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or redistribute access to the Service without prior written consent.
• Use the Service to store or process data unrelated to padel academy management.
• Overload or interfere with the Service's infrastructure through automated or excessive requests.

12. Intellectual Property

• The Service, including its design, code, training content library, logos, and documentation, is the intellectual property of Racket Sports Company SRL and is protected under Romanian Law 8/1996 on copyright and EU Directive 2001/29/EC.
• The training session libraries (padel practices and physical training workouts) provided within the Service are licensed for use within the platform only and may not be copied, distributed, or published externally.
• The padelademy.com name, logo, and branding are trademarks of Racket Sports Company SRL.

13. Service Availability

• We strive to maintain high availability of the Service, but do not guarantee uninterrupted or error-free access.
• We may temporarily suspend the Service for maintenance, updates, or security reasons. Where possible, we will provide advance notice.
• We are not liable for any losses arising from temporary unavailability of the Service.

14. Limitation of Liability

To the maximum extent permitted by applicable law, including Romanian Civil Code (Law 287/2009) and EU consumer protection regulations:

• The Provider's total liability under these Terms shall not exceed the total amount paid by you for the Service in the 12 months preceding the event giving rise to the claim.
• The Provider shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• The Provider is not liable for any damages resulting from User Content, including inaccurate data entry or failure to obtain proper consents.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable EU or Romanian law.

15. Indemnification

You agree to indemnify and hold harmless the Provider, its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third-party rights, including data protection obligations.

16. Termination

• You may terminate your Account at any time by contacting us at contact@padelademy.com.
• We may suspend or terminate your Account immediately if you breach these Terms, engage in fraudulent activity, or if required by law.
• Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days to allow for data export, after which it may be permanently deleted.
• Sections that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) shall survive.

17. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated to registered Users via email or a prominent notice within the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Force Majeure

The Provider shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters, war, pandemic, government actions, power outages, internet disruptions, or cyberattacks.

19. Governing Law and Jurisdiction

• These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.
• Applicable EU regulations, including GDPR, the Consumer Rights Directive 2011/83/EU, and the Digital Content Directive 2019/770/EU, apply where mandatory.
• Any disputes arising from these Terms shall be submitted to the competent courts in Timisoara, Romania.
• EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

20. Consumer Protection (Romania)

In accordance with Romanian Government Ordinance 21/1992 on consumer protection and OG 34/2014 on consumer rights in distance contracts:

• Consumers have the right to clear, accurate information about the Service and its costs before purchase.
• The Service's features, limitations, and pricing are described on the padelademy.com website and in these Terms.
• Complaints may be addressed to contact@padelademy.com and will be acknowledged within 5 business days.
• Consumers may also file complaints with ANPC (Autoritatea Nationala pentru Protectia Consumatorilor) — www.anpc.ro.

21. Electronic Communication

In accordance with EU Directive 2000/31/EC on electronic commerce and Romanian Law 365/2002, by using the Service you consent to receiving communications from us electronically (email, in-app notifications). Electronic communications satisfy any legal requirement for written communication.

22. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

23. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Provider regarding the use of the Service and supersede all prior agreements or communications.

24. Contact

For any questions about these Terms, contact us at:

Racket Sports Company SRL
Email: contact@padelademy.com
Str. Lev Tolstoi nr. 1A, Timisoara, Romania
VAT ID: RO32546427